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OMOS — How It Works

How OMOS Works

From customer order to final delivery — everything is connected in one system

OMOS eliminates manual workflows by connecting your storefront, order management, production, and fulfillment into a single automated process.

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Medical technology platform
The Problem

Disconnected Systems Create Bottlenecks

Most healthcare and dental businesses rely on separate systems to manage orders, customer communication, production, and shipping.

  • Orders come in through one system
  • Customer data lives in another
  • Production is tracked manually
  • Shipping is handled separately

This creates delays, errors, and limits your ability to grow.

OMOS solves this by connecting everything into one platform.

Disconnected systems in medical practice
Unified platform dashboard
THE OMOS FLOW

One Connected Workflow

Every order follows a seamless, automated path from start to finish.

  • Customer Places OrderCustomers order directly through your branded storefront.
  • Order Enters the SystemAll order details, customer data, and product configurations are captured instantly.
  • Case is Created and RoutedThe order is automatically routed to the appropriate production workflow.
  • Production is Managed and TrackedYour team or lab tracks progress in real time inside the system.
  • Product is Completed and ShippedThe final product is shipped to the customer or provider with full tracking.

No manual coordination. No disconnected tools. Everything works together.

OMOS End-to-End Commerce & Operations Workflow

OMOS connects customer acquisition, ecommerce, order management, CRM, reporting, and partner management into a single operational ecosystem.

1
Website

The marketing rep drives traffic to the company website where potential customers learn about the product and place an order.

2
Affiliate Tracking

The order is tracked through an affiliate tracking system that records the marketing rep as the referring source. This ensures proper attribution for the sale.

3
Order

The customer completes their purchase on the website. The order is captured in the system with details including customer, product, and payment information.

4
BigCommerce

The order is processed in BigCommerce, where inventory, pricing, and payment are managed. The platform confirms the order and moves it to fulfillment.

5
Salesforce

Order and customer data are synced to Salesforce. Here, the customer relationship is managed, and the rep's activity and performance are tracked.

6
Reports

Reports are generated to provide visibility into orders, sales performance, and commissions. Reps can view their order history and earnings.

7
Partner Portal

The rep accesses the partner portal to review order status, commissions, and payouts. This is the hub for performance, payments, and program resources.

Marketing Rep Pays Out

Once the order meets payout criteria, the rep is paid their commission through the approved payment method. The cycle is complete!

WHAT POWERS THE SYSTEM

Built on Proven Infrastructure

OMOS combines powerful technologies into one unified platform.

  • Salesforce CRMManages customer data, communication, and order workflows
  • E-Commerce StorefrontHandles product configuration, checkout, and order capture
  • Production ManagementTracks cases, timelines, and lab workflows
  • Shipping IntegrationAutomates fulfillment and delivery tracking

All components are fully connected, eliminating the need for multiple systems.

Salesforce CRM team and workflow
OMOS order workflow
WHAT THIS MEANS FOR YOUR BUSINESS

Operate Smarter. Scale Faster.

  1. 1
    Reduce manual work and human error
  2. 2
    Eliminate the need for multiple systems
  3. 3
    Improve order accuracy and turnaround time
  4. 4
    Handle more volume without adding staff
  5. 5
    Gain full visibility into every order

OMOS is not just software — it is your operational backbone.

BUILT FOR SCALE

From One Storefront to a Full Network

OMOS is designed to grow with your business.

Launch a single storefront

Add new products and categories

Connect multiple providers and partners

All within the same system.

CALL TO ACTION

See How It Fits Your Business

Every business is different. OMOS adapts to your workflow, your products, and your growth strategy.

Request Partner Overview Start Your Storefront

How It Works

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